Product Manager

Location: London / Hybrid Working

Reports to: Head of Product

The Role Profile

About us:

We are Royal College of Pharmacy’s knowledge business. We support health professionals globally make quick and confident decisions about the safe and effective use of medicines to reduce risk and improve patient outcomes.

As a not-for-profit all our resources are invested into creating independent evidence-based content and essential tools that promote best practice in medicines use.

Our experienced editorial team of clinical and scientific writers includes pharmacists and science graduates who triage new information, assess evidence and review changes made by other experts before publication.

Referred to daily by health professionals across healthcare, academic and research settings and relied on by many commercial organisations to operate their businesses, our essential knowledge is available by organisational subscription online through MedicinesComplete and via license.

This is an exciting time to join PhP (Pharmaceutical Press) as we have just become a wholly owned subsidiary of the Royal College. As a wholly owned subsidiary we will have nearly 120 employees and total revenues of more than £18 million. Our surplus is “handed to the Royal College” annually to enable them to fulfil their charitable purposes.

For more information visit www.PharmaceuticalPress.com

About this Role:

We are looking for a customer-centric and technically fluent Product Manager to join our Product Team. You will collaborate closely with developers and stakeholders on building valuable features and identifying new market opportunities.

You will play a key role in our major transformation programme, which is creating a unified content system capable of enriching, structuring, and delivering medicines information as high‑quality data for healthcare systems. This work requires a lot of interaction with our clinical SMEs, stakeholders, as well as our engineering and data teams. As Product Manager you will be part of an agile team, managing the backlog, and ensuring that what the team delivers fits into the overall programme.

As part of the programme, you will become familiar with healthcare information, and how it fits into the current healthcare tech landscape. You will be working closely with data, machine learning, and customer’s needs around data.

Beyond this programme, Product Managers play a key role in the lifecycle management of a number of products within our portfolio, which includes content platforms, apps, and APIs as well as product websites.

For this role, you will be expected to demonstrate a high degree of commercial acumen, passion for solving complex business problems, and a deep interest in technology. As part of the Product team, you will be responsible for helping define and deliver the product roadmap, which includes the identification of market trends, design of appropriate business solutions, planning of the product development and working closely with sales and marketing teams on the implementation of go-to-market activities.

Main Accountabilities:

• Product validation: Work with sales and content teams to validate new ‘front line’ requests to ensure these meet customer needs and are commercially viable. Conduct analyses of key trends, requirements, and opportunities in the medicines’ information domain.

• Product definition: Determine business requirements for new developments and translate these into functional specifications for technical teams. Ensure clarity for these tasks is achieved throughout each sprint through participation in planning, refinement and reviews. Ensure product development meets defined acceptance criteria.

• Product planning and delivery: Plan activities and facilitate discussions to establish the business value of each work package and/or project. Maintain requirements backlog with clearly defined criteria and scenarios for acceptance testing. Work with the technical team and other key stakeholders to prioritise development to continually ship valuable new features and content.

• Proposition: Leverage customer insights, competitor landscape analyses information as well as market research data to create customer segment specific value propositions and effectively position products in the market. Undertake gap analyses as well as evaluations to determine what features are adding the most value.

• Customer focus: Conduct customer-facing activities to facilitate the on-boarding of customers and seek feedback following each release. Leverage these insights to act as customer advocate within the wider organisation. Provide in-house product training, product launch support and participate in marketing and sales related activities, such as customer-facing presentations.

• Soft skills: Work closely with technology, content, sales and marketing teams. Continually build effective relationships and successfully negotiate and influence colleagues to create better designs, better technology and better solutions for our customers’ problems.

This list is a summary of the main accountabilities of this role and is not exhaustive. The role holder may be required to undertake other reasonable duties from time to time.

Success Measures:

• Deliver business benefits in line with product goals

• Develop and deliver products using Agile methodologies

• Validate product features with the help of end users and other market data

• Communicate product releases and insights on a timely basis across the wider organisation

Essential Skills, Experience and Knowledge for the role:

• Business. High degree of commercial acumen and entrepreneurial spirit to ensure successful product delivery. Creative approach to problem-solving with the ability to focus on the detail while maintaining the bigger picture. Ideally, prior experience of working in a B2B commercial environment.

• Product Development. Ideally two years of product management experience, working closely with technical development teams using Agile methodologies.

• User Experience. Exemplary customer focus and experience in translating customer and business needs into requirements. Skilled in communicating complex information to both end users and internal stakeholders.

• Communication and Relationship Building. Excellent communication skills to sell product visions to a broad audience ranging from the team to end-users and senior managers.

• Negotiating and Influencing. Strong negotiation and persuasion skills as well as the ability to lead multiple projects within a matrix environment.
  
  Ideally, the candidate would be familiar with the healthcare market, and in particular the tech aspects of healthcare.

DATE JOB DESCRIPTION drafted: June 2026